Why is Google not syncing? 

Google syncs around the clock so last sync date should be within 24hrs- If this is not the case please email support@realsmart.co.uk


When will users be in groups? 

Once users reach their start date in your MIS they will be synced to google within 24hrs, groups will also be updated to match the MIS groups.


When will classrooms be created? 

We can’t get classroom data until your timetable goes live-

On this date wonde will fetch the data then we sync it to google. Allow 24-48 hrs from timetable going live in your MIS to classroom courses being available in teachers’/students’ google classroom dashboards


When will timetables be in Google?
We can’t get timetable data until your timetable goes live-

On this date wonde will fetch the data then we sync it to google. Allow 24-48 hrs from timetable going live in your MIS to timetables being available in teachers’/students’ google calendars


smartadmin says last MIS import was “an hour ago” but users don’t have Google accounts. 

There are 2 sync notifications in smartadmin. One for realsmart and one for Google. Check that the Google sync notification has run recently.

 

Check that the user has a realsmart account and when the account was created - to force the account to google just edit the user in smartadmin - This will force a provision to google for that user.
OR
user can sign into the website and update their password changing from our default password to a secure one- this forces the account to google immediately.