If you have a mentor account it is possible to reset the password for a learner. This saves time so that you do not have to contact your School's IT department and saves the lesson being disrupted.
In order to do this simply:
1. Log in to your account, hover over your username and click 'Edit Profile'
2. Click Reset Passwords.
3. From here you will be taken to a screen where you can reset the password to your School's default. Please be aware that this action cannot be undone.
If you have any other questions please contact us directly by emailing firstname.lastname@example.org