If someone wants to change their name in there are some rules that you must follow in order for this to complete properly. This is common in cases where a user has just got married and wants to amend their surname or has changed their name by deed poll.
The following must be done by an admin user- Change username in google then in realsmart:
The google bit:
1 Sign into google admin at admin.google.com with your username@domainname and realsmart password
2 Search for the user you need to rename
3 Select the user
4 Once on the users profile page click ‘Account’
5 Click the ‘Edit’ Button under Basic Information
6 Update user screen pops up where you can edit the username
7 Click ‘Update User’ and this saves the new username
Now for the realsmart bit:
2 click users
3 search for the user to rename
4 click ‘Edit’ next to user
5 edit the username
6 scroll to bottom of page and select ‘Save User'
The username has now been changed in realsmart and google. Google automatically creates an alias for the old username so anything sent to the old user still gets delivered.
You will also need to change the user in Wordpress. You can do this by
1. Logging into your smartsite dashboard.
2. Scrolling down to 'User' > 'All Users'
3. Find the User and Click 'Edit'
4. Change their details and Click 'Update User' at the bottom of the page